For Patients

lobby

When you visit Vancouver Radiologists for a medical imaging exam, you will see that we are focused on making each person’s experience a pleasant one in our comfortable, caring and safe imaging centers. Our radiologists are focused on imaging excellence which allows us to provide the most accurate diagnosis for every individual.

Medical imaging is used for many purposes. It is a tool for screening and wellness exams; including OB ultrasound or yearly screening mammogram; as well as for diagnosis of injuries and potentially life-threatening diseases and for monitoring the treatment a patient may be undergoing for an existing condition.

We want to provide you with all of the information and educational resources you need about our imaging centers so that you may be best prepared for your exam.

Please follow the links to the right for our accepted insurance plans, billing and insurance information or to pay your bill online.

General Information:

Out of respect for patient privacy, we ask that all patients and visitors refrain from the use of cameras and/or video recording devices while visiting our facilities.

Due to sensitivity and potential allergy to our patients, pets (other than service animals) are not allowed inside our clinic facilities.

Additional Appointment Information:

Please make sure that you bring valid photo identification and your current health insurance card with you to each appointment. A co-pay and/or deductible may apply. With exception to screening mammograms, medical imaging studies require a valid order from your physician and some services may also require pre-authorization by your insurance provider. Please check with your health insurance provider regarding your specific plan benefits.

In addition, private pay patients are offered a 20% discount at the time of service, when the services are paid in full. Please contact our billing department if you would like a cost estimate or have payment questions regarding your appointment.   

Use of Language Interpreters:

In order to comply with state and federal rules and regulations, patients have a right to a qualified interpreter and/or auxiliary aid to ensure confidential, effective patient communication and fully informed consent, at no cost to the patient. In Washington State, this includes people whose primary language is not English as well as those who may have hearing, sight, and/or speech limitations. Vancouver Radiologists is pleased to coordinate a qualified medical interpreter for your appointment, whenever necessary. Please contact us if you have any questions or need an interpreter scheduled for your appointment.

Minors, Consent to Treat and For Payment:

With few exceptions, Vancouver Radiologists requires a parent and/or legal guardian authorized to consent medical treatment and assume financial responsibility to physically accompany any minor patient under the age of 18 at the time of service. We are required to obtain such consent for each visit until the minor reaches the age of consent as defined by the State of Washington. Proper identification and insurance card of the responsible party must be presented and documented into the minor patient’s medical record, at the time of service. Please contact us if you have any questions or need assistance scheduling your child for an appointment.

Family members and additional visitors during your exam:

While we understand the importance of having family members participate in your healthcare, for patient safety and exam quality we may need to limit the amount of visitors allowed to stay in the exam room during certain procedures. Ultimately, the performing technologist and/or radiologist will use their discretion to determine what is best for you at the time of your appointment. Providing safe, quality patient care is our highest priority. To help ensure quality and safety, we ask that you do not bring young children with you to your appointments, as children are not allowed to accompany you during imaging exams. If you cannot arrange child care, we ask that you bring a family member to wait with siblings, and/or young children in our clinic lobby until your exam is complete.

If you have any questions or concerns regarding the information listed above, or if you would like to share a comment or report a recent experience, please contact us at (360) 254-4914 and ask to speak to the Clinic Operations Supervisor.